Refund policy
Warranty
All of our products come with a 1 year warranty so protect you for quality issues. However, This warranty does not cover general wear and tear which happens with all jewellery. This includes: Tarnishing, fading of colour, scratches, dents, et. Our warranty covers the you if your item breaks or is unable to be used as intended.
Refunds
Refunds are processed for damaged or incorrect items. Please contact us within 7 days of receiving your order. We do not refund orders for buyer’s remorse and size exchanges are not accepted due to our size charts being displayed on the site. We do not refund if your order did not arrive in time for an event.
Returns
If you would like to return your item please contact us to initiate the process, you will be refunded once we receive your items. We do not cover the cost of the return. If you have received incorrect items we will send a replacement to you asap.
Shipping
To return your product, you should first contact us and we will give you the return address which is in Australia.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then we will issue you a store credit or money return which you can use for future purchases. Please contact us at theteam@wyldbub.com if you are waiting for your store credit or have any questions.
Lost or stolen items
If your tracking says your order has been delivered and your order isn’t at your residence or your local post office you will need to; file a claim with your respective post office for a missing or stolen order and also with your local police to investigate. We are unable to refund until all claims have been finalised.
Exchanges (if applicable)
We only replace items if they are faulty or you were sent the wrong item. Please email us at theteam@edenbay.com along with a photo of your order and a description of what is wrong, and our customer service can help you with the returns.
Sizing & Colour
Size exchanges are not accepted due to our size charts being displayed on the site. We are also unable to accept a refund or return due to slight colour discolouration. This can be due to lighting and some filters on our website, please see reviews or other photos for true colour. We will however accept if the product is faulty due to wrong being the wrong colour. If you have any questions please contact us at theteam@edenbay.com
Missing Item
If you did not receive a part of your order, please email us at contact us. Sometimes we send out separate packages if we are waiting on stock. If we have run out of stock, please browse our website for a replacement item, or we can process a store credit for you for future purchases. Alternatively, we can issue a refund for that item back onto your credit card.
Wrong Address
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for return costs once, once we reconfirm your address we will reship the package.
Unclaimed
Shipments that go unclaimed are returned to our facility and a reshipping fee may apply.